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Shipping, Returns & Payments

 

Payments

Paymets can be made through RealEx or payPal. Both are secure, encrypted, independant payment gateways.

If you have a One4All gift card choose the RealEx option.

Shipping

Republic of Ireland

Last order day for guaranteed Christmas Delivery Tuesday 20th December.

You can order 247 over Christmas. There will be collections and deliveries up to 23rd December and again on 29th and 30th December.

However express delivery is not guaranteed over that period.

It returns to normal on 3rd Jan.

  • Delivery is a flat rate of €2.95 to all addresses in the Republic of Ireland.
  • Delivery will be made within 4 working days by An Post or for heavier orders by Priority Post.
  • Express delivery with Priority Post - one to two days - €3.95, A Signature is required when it is delivered.
  • Please ensure you provide a contact number in case there is a difficulty with delivery.
  • Cut off time for express is 2.30pm
  • All packaging is plain, unbranded and recyclable.

Northern Ireland

  • Delivery is a flat rate of €2.95 to all addresses in Northern Ireland.
  • Delivery will be made within 4 working days by Royal Mail.
  • Express Delivery - one to two days - €3.95.
  • All packaging is plain and unbranded 


Great Britain

  • Priority Post - €8.95
  • Delivery 3-5 working days

Western Europe (excluding Ireland & GB)

  • Priority Post €15.95
  • Delivery 5-6 working days

United States

  • Priority Post - €15.95
  • Delivery 3 - 6 working days

Delivery Times & Terms

  • Allow up to four working days for delivery within Ireland (incl. Northern Ireland).
  • Allow up to five working days for deliveries to Great Britain and Western Europe.
  • Any customs or import duties levied once your order reaches the destination country will be the responsibility of the customer.
  • Orders received by 12.00 am are usually despatched the same working day.
  • Weekend orders are usually despatched the following Monday, unless it is a holiday.
  • A very small number of products cannot be shipped outside Ireland – This is communicated to you as soon as possible.
  • If an item is unavailable we will give you the option of despatching the rest of your order or including a suitable replacement.
  • Orders will only be despatched after bank clearance.
  • Other terms & conditions may apply for free delivery.

Returns Policy

We hope you are completely satisfied with your order, however, should you wish to return your purchase, we offer you the choice of exchange or full refund provided the products are returned in original dispatched condition and unopened within 14 days of the order being made.

Please return the goods within 2 weeks in their complete and original packaging to: Cityglade Limited, Unit 1 Tanglewood Hyde Park, Inch, Gorey, Co. Wexford, Ireland.

Please note we are unable to refund any postage cost. However, any goods that arrive to you damaged will be replaced without charge and the cost of return postage refunded.

Your statutory rights are not affected.